Quality Commitment

Food safety and quality thinking in our business units is critical for our business success. We strive to regularly update and maintain food safety management system in our premises, because we realize that business and risk are inseparable. We proactively identify, assess and manage risks that have the most potential to impact our business. Under this assumption, quality is built in to the very fiber of the organization.

We are driven to meet the needs of our customers. Our customers expect the best from HILINA, and each of our team ensures that our individual decisions and actions contribute to a positive perception of the company, enhance our customers’ satisfaction and promote their loyalty.

To do so, we regularly put ourselves through frequent customers and third party inspections. Third party audit on Food Safety Management System is performed every year and certified for ISO 22000:2018. Second party audit is conducted on a regular basis by our valuable customers (E.g. UNICEF, WFP, MSF) to verify the capability of our company to deliver high quality and safe product based on mutually agreed requirements. As a result, Hilina Enriched Foods PLC (HEF) has been approved as supplier and has been supplying of Ready to Use Therapeutic Foods (RUTF) and Ready to Use Supplementary Foods (RUSF) since 2007 G.C. In addition, HEF is approved by Ethiopian Food and Drug Authority (EFDA) for its Good Manufacturing Practices set by the authority. This is possible due to our unfailing commitment to safety and quality, the guiding principles of the HEF’s Production system and continuous improvement.

In effect, copious achievements have been recorded and among which good business reputation is our remarkable one. This good company reputation opens the door to opportunity and provides unhindered access to our ideal client base.

As part of continual improvement, HEF has been striving to make Operational Excellence its day to day culture and minimize all types of wastes within the organization. Moreover, Implementation of Environmental Management System based on ISO 14001:2015 is also project we have at hand to respond to compliance obligations related to our company. Lastly, R & D engagement such as diversification of products (extruded products, peanut based products, egg based products, etc) is also one of the pillars of R & D activities going on in HEF.

Our continued success depends on varieties of approaches we established within our system which exceeds the expectations of our customers and stands behind everything we do.  We manage and trace our products starting from supplier’s record, ingredient mixing and monitoring to final production & delivery. The Forth and backward traceability on every production steps is what makes our quality and production system dependable and reliable.