Food safety and quality thinking in our business units is critical for our business success. We strive to regularly update and maintain food safety management system in our premises, because we realize that business and risk are inseparable, we proactively identify, assess and manage risks that have the most potential to impact our business. Under this assumption, quality is built in to the very fiber of the organization.
We are driven to meet the needs of our customers. Our customers expect the best from HILINA, and each of our team ensures that our individual decisions and actions contribute to a positive perception of the company, enhance our customers’ satisfaction and promote their loyalty. To do so, we regularly put ourselves through frequent customers and third party inspections. In effect, copious awards have been achieved. HILINA Foods has been awarded several Award certificated from Ethiopian Food Medicine and Health Care Administration and Control Authority (FMHACA) for its Good Manufacturing Practices. UNICEF and MSF, the major customers, had made inspection and approved Hilina as a supplier of Ready to Use Therapeutic Foods (RUTF) and Ready to Use Supplementary Foods (RUSF). DQS has awarded Hilina Food Safety Management System (FSMS) certificates based on ISO 22000:2005 standards as well. Our tough commitment to safety and quality, the guiding principles of the Hilina’s Production system and continuous improvement makes that possible.
Our continued success depends on varieties of approaches we established within our system which exceeds the expectations of our customers and stands behind everything we do. The establishment of the Origyn software in our production line is what makes us different. We manage and trace our products starting from supplier’s record, ingredient mixing and monitoring to final production & delivery. The Forth and backward traceability on every production steps what makes us indispensable in our quality and production system.